Business process analysis (BPA) is a methodology that helps organizations deeply examine internal processes to find opportunities for improvement. BPA helps to identify processes that can be made more ...

To deliver great customer experiences, firms must orchestrate a complex system of interdependent people, processes and technology. The combination of these forces is something that Forrester calls the ...

Process inefficiency can create problems that quietly stifle productivity and potential growth. In an era of rapid digitalization, companies that lag in business process improvement risk falling ...

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.

The growth of scientific management in the early 20th century equipped the business community with various tools designed to reduce costs and improve efficiency. In most companies today, organized ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...