eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Salesforce.com, a 9-year-old company that has grown mostly ...

Wonderchat is the all in one platform for building AI agents that deliver accurate, source-verified answers for customer service and enterprise operations. Our AI agents combine intelligent ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. Knowledge is power, especially in customer service.

As it wraps up its 10th anniversary year, the beloved SaaS continues to make knowledge sharing more helpful, human, and full of delight.

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention. In my last article, I wrote about the importance of the ...

Microsoft has acquired Parature, a customer service SaaS provider, for $100 million, according to sources close to the deal. The Parature acquisition gives Microsoft Dynamics, its CRM platform, a ...

The knowledge base solution upgrades to a new version with powerful AI- powered features and enhancements to the product. LONDON, Nov. 2, 2023 /PRNewswire/ -- Document360, one of the leading knowledge ...

In most large organizations, the SEO function sits within the marketing branch – and for good reason. Quality SEO strategies are often focused on increasing awareness traffic or improving the number ...