Washington, D.C.’s 911/311 call center. Analysis of 911 calls through the district’s performance management system resulted in the use of nurses to divert some health crisis calls away from emergency ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For years, the traditional picture of the security operations center (SOC) was a large room ...

Utilities conduct business with a unique set of operating characteristics that have evolved over decades, beginning with paper-based operations and evolving into complex IT-driven business processes.

Martin O’Malley, then the governor of Maryland, ran a meeting of StateStat, the state version of the performance management program he had created as mayor of Baltimore. “Stat” management programs, ...

Analyst insight: Many companies have launched sales and operations planning (S&OP) initiatives, with varying degrees of success. Those who have achieved significant benefits have done so through the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Provider network intelligence (PNI) technology represents a revolutionary approach to ...

Digitalization in banking saw significant advancements in the 1980s and 1990s. During this period, banks started adopting electronic systems to manage accounts and transactions, reducing the need for ...