How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now In a rocky economy, finding and keeping ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

It’s been an eventful year in technology, but one theme stands out as the dominant one of 2024: the emergence of generative artificial intelligence as a viable, even breathtaking, advancement. It ...

Twenty-four-hour customer support with zero hold time, infinite personalization, customized care, and behavior-based response are all aspects of the customer experience that will be expected sooner ...

The evolution of digital experiences over the years has made it vital for businesses to refine their digital communications and deliver a seamless experience. With 72% of customer interactions now ...

According to customer experience research from PwC, 73 percent of global consumers view customer experience as a key influencer in their purchasing decisions. Even more telling, 43 percent are willing ...

We’ve talked a lot about the “inside” of my Inside-Out Framework approach to developing a strong positive company culture, focusing on the first-line customers, the employees. Zack Oates, CEO and ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

Customer service can make all the difference and more businesses are using AI to improve customer service. The Better Business Bureau says a recent survey shows 80% of consumers are likely to make ...

In the bustling marketplace, businesses are constantly seeking ways to differentiate themselves from the competition. One of ...

YS AND 12 THE BLACK RESTAURANT ASSOCIATION EXPANDING ITS SUPPORT FOR IMPROVING CUSTOMER SERVICE IN MILWAUKEE. TODAY, THE GROUP ANNOUNCED THE SECOND SET OF RESTAURANTS. IT’S FOCUSING ON. THESE ...