Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

AUSTIN, TX--(Marketwired - Sep 24, 2015) - SPICEWORLD - Spiceworks, the professional network for IT, today announced its cloud-based Help Desk application is now available to companies of all sizes ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

Your help desk should be the only point of contact for all IT-related issues. This reduces confusion among end-users, collects all tickets in a central repository and streamlines help desk processes.

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

ORLANDO, FL--(Marketwired - Jun 5, 2013) - Unimax Systems Corporation ®, a leading provider of employee self service, telecom reporting and MAC administration software, today unveiled a new Unified ...

NEWTON, Mass.--(BUSINESS WIRE)--Hayes Management Consulting announced today that it will provide its Legacy Application IT Help Desk services to Moses Cone Health System as it converts to Epic Systems ...

A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius ...