Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

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eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. BMC Software Inc. on Thursday announced that it has closed ...

Network Associates Inc. will announce on Monday its Peregrine-to-Magic Migration Program that provides a migration path to the companys Magic help desk software for customers using Peregrine Systems ...

NEW ORLEANS – New automated systems are increasingly making help desks or at least some of their members expendable. But managers overseeing these support groups argue that phasing out people can only ...

BMC Software Inc. announced today that it is expanding its relationship with IBM Tivoli and IBM Global Services to help business customers implement business service management projects. New joint ...