At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

If you’re a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though. If a technician has to come out, ...

Do you use a remote support app to help diagnose problems with relatives' phones? Survey shows just how popular this is.

In today’s digital age, remote work has become a viable option for many seeking flexibility and competitive salaries. With ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

If you’re like most people, you probably have occasional problems with your PC, Mac or other devices. And while some people have the technical skills to solve these problems themselves, most people ...

Not everyone is a computer whiz it always easy to get your computer repaired. It often involves driving somewhere, shipping your desktop or laptop off to some factory, or paying hundreds of dollars to ...

In today’s dynamic job market, remote work opportunities have become increasingly appealing, especially for those seeking ...

Having an unknown individual take over your computer and make changes to your system is traditionally the preserve of hackers. But no more — Dell is launching a service for its customers that will do ...

WASHINGTON NextNine Inc. used ComNet 2001 in Washington, D.C. this week to unveil its SurroundSupport eSupport software infrastructure for remote technical support and diagnostics of datacom/telecom ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.