Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

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Collaboration and information technology management software firm GoTo Technologies Inc. said today it is launching IT help desk functions within its GoTo Connect unified communications-as-a-service ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Imagine that you are working late to finish a quarterly report when, suddenly, your laptop ...

Most help desk ticketing systems specialize in helping one business support all of its customers or internal users. These solutions include searchable databases that allow customers to locate ...

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This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved. The ...

Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing system ...

Eden, the office management platform founded by Joe du Bey and Kyle Wilkinson, is today announcing the launch of several new enterprise software features. The company, which offers a marketplace for ...