For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

Truecaller has been a known name in the app market globally — thanks to its eponymous caller-identification service. Its active user base these days numbers 338 million, but it could be bigger: A lack ...

We’ve become so reliant on our computers that a virus or error message makes the average user queasy. So, it’s not surprising to learn that an estimated 3.3 ...

NEW YORK — A Brooklyn woman was scammed out of $100,000 in an elaborate scheme involving a frozen computer, an in-person meeting and a secret code word. As police search for the alleged scammer, the ...

Phyllis Weisberg, 90, never thought she’d fall for a scam. Though widowed and living alone, she maintained robust social connections and confidently used her mobile phone and laptop computer to ...

More US carriers are taking steps to prevent junk calls from reaching your phone. T-Mobile has launched a Caller Verified system that uses new standards (SHAKEN and STIR) to fight caller ID spoofing ...

TechJutsu, a cybersecurity company focused on practical identity and access solutions, has developed Caller Verify, a tool designed to replace traditional caller verification methods in call centres ...

A new email scam is making the rounds, warning recipients that someone using their Internet address has been caught viewing child pornography. The message claims to have been sent from Microsoft ...