In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

Agentic AI’s potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service circles and fueling what could be a US$47.1 billion market by 2030, ...

I’ve had a gnawing feeling lately about AI. Although the prophecies that chatbots would take our jobs have so far been false, the underlying technology’s evolution is making me believe it may soon ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

AI may be powerful, but it can’t replace empathy, ethics or intuition. Here are jobs and tasks where human judgment and ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn those tense moments into seamless, personalized interactions ...

Businesses are buzzing about the need to improve their customer experiences. Indeed, the customer experience has become a hot topic in an era where consumers have more control than ever to educate ...

With employers looking to replace employees, including HR, with AI, we see more signs of organizations recommitting to ...

In this special guest feature, Krishna Raj Raja, founder and CEO of SupportLogic, discusses how AI can help service agents detect customer signals – picking up on how a customer is feeling and also ...