In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

NEW YORK--(BUSINESS WIRE)--Sobot, a leading AI customer contact solution provider, unveiled its “AI-First” strategy at a media launch event this month. The move elevates Sobot AI with five pillars, ...

Agentic AI’s potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service circles and fueling what could be a US$47.1 billion market by 2030, ...

I’ve had a gnawing feeling lately about AI. Although the prophecies that chatbots would take our jobs have so far been false, the underlying technology’s evolution is making me believe it may soon ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

Businesses are buzzing about the need to improve their customer experiences. Indeed, the customer experience has become a hot topic in an era where consumers have more control than ever to educate ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

AI may be powerful, but it can’t replace empathy, ethics or intuition. Here are jobs and tasks where human judgment and ...

As artificial intelligence continues to revolutionize industries, companies are increasingly turning to AI to automate tasks ...