Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Every business has something that gives it a competitive edge—a process, client list, formula, or strategy that sets it apart ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

The 2025 Lakes Proud Small Business of the Year Award winner is Brenny Family Funeral Chapel. Sponsored by S & R Quisberg, ...

In today's hypercompetitive business landscape, gut feelings and intuition alone no longer cut it. The modern business era ...

It isn't just hype – learn how security integrators are already using it to handle service requests, reduce truck rolls, and ...

How Do AI-Driven Security Systems Keep Up with New Threats? How can organizations ensure their AI-driven security systems remain adaptable to new threats? With cyber threats grow in sophistication and ...

The new reinforcement learning system lets large language models challenge and improve themselves using real-world data ...

Metallix Refining, a Sibanye-Stillwater company, is pleased to announce that Claudio Ferrini, Chief Technology Officer, will be a guest speaker at the IPMI European Chapter Technical Meeting 2025, ...

Find out why internal mobility is crucial for businesses to maintain competitiveness and enhance leadership retention.

CMMI provides organizations with proven models for improving performance, building predictable and high-quality outcomes, and driving measurable value for customers. Attaining ML3 means Peraton's ...