AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

Discover how AI can boost your income through side hustles, business services, and smart investing — no tech background or ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Great leadership doesn’t just happen in boardrooms or business settings—powerful examples of leadership in the "real" world can deepen one's understanding of how to lead.

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Most organizations today run on dozens of tools. This includes CRMs, ERPs, analytics dashboards, and other cloud applications ...

Protecting retail workers from abuse is a growing challenge. But a new study and a past trial suggest three little words on a ...

Achieve reports on the differences between secured and unsecured loans, highlighting collateral requirements and determining ...

As President Trump has championed crypto and the industry has gone mainstream, funds from scammers and other criminal groups ...