Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global ...

Customers are veery sensitive to negative experiences. In fact, 32% say that even one lousy interaction would make them ...

In today's digital age, data, or information, has become the most powerful resource. Every company, whether it's a bank, an e ...

Siloed systems don’t just slow operations: they fail your customers, often at critical junctions in the customer experience.

Canadian Tire Corporation (CTC) reports that on October 2, 2025, it experienced a data breach involving customer information in an e-commerce database. The unauthorized activity was said to be limited ...

Do you have a favorite restaurant? Perhaps a favorite store you go to? A favorite airline? How did they make you a loyal customer? There are a lot of things companies can do to inspire customer ...

Coinbase has implemented a major overhaul of its customer support operations following a significant data breach affecting 69,461 users. The company aims to reduce support requests by addressing ...

PENNSYLVANIA (WTAJ) — A Pennsylvania Representative is aiming to create a system of records that tracks deaths that occur as a result of domestic violence with a new piece of legislation. “Domestic ...

COLUMBUS, Ohio (WJW) — A state lawmaker proposes allowing utilities to take control of volunteering customers’ thermostats or appliances, to decrease overall demand on the energy grid in times of peak ...

With the Trump administration’s effective ban on Nvidia's sale of H20 chips to Chinese customers getting announced just ahead of the July quarter's start, the company said Wednesday that it made “no ...

View post: Oreo’s Holiday Cookie Tin Takes Thanksgiving Flavors in a Whole New Direction—Here’s What’s Inside Delta Air Lines is adding a new direct flight to Europe – but the company isn’t the one ...