To establish clear agreements on expected IT services and standards, the IT help desk team and the end user must be on the same page. You can set up service-level agreements (SLAs) that are practical ...

AUSTIN, TX--(Marketwired - Sep 24, 2015) - SPICEWORLD - Spiceworks, the professional network for IT, today announced its cloud-based Help Desk application is now available to companies of all sizes ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

ORLANDO, FL--(Marketwired - Jun 5, 2013) - Unimax Systems Corporation ®, a leading provider of employee self service, telecom reporting and MAC administration software, today unveiled a new Unified ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

In today’s competitive job market, crafting a standout resume is crucial for securing a high-paying IT Help Desk position. Whether you’re a seasoned professional or a recent graduate, selecting an ...

A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius ...