In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is ...

Innovation isn't just ideation; it's a sustained problem-solution fit through testable hypotheses, lean startup methods, MVPs ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

"The role of IT has fundamentally changed," said Salil Godika, Chief Executive Officer at Synoptek. "As a Managed Experience Provider, we're helping our clients move beyond uptime to ...

Kalyan Kondisetty's leadership is driving massive, scalable cloud/AI data migrations and governance, transforming enterprise ...

Microsoft is pushing enterprise computing toward self-running platforms where AI agents watch, diagnose, repair, and optimize systems continuously. Here's its vision and what it hopes to solve.

AIOps applies machine learning and analytics to operations data so teams can see issues sooner, find causes faster and fix ...

A demonstration of building asynchronous, long-running AI applications using the Microsoft Agent Framework on Azure App Service. This sample showcases server-side persistent agents with conversation ...