Upper management in the U.S. has become more aware of the importance of good IT management because of the passage of the Sarbanes-Oxley Act of 2002. One of the best approaches to running operations is ...

CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

Opalis Integration Server (OIS), a new member to Microsoft’s System Center Suite, automates end-to-end processes by traversing organizational boundaries, reducing operational costs, and improving ...

Five new ITIL 4 practices introduced with more to come soon! BURLINGTON, Ontario — Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM ...

PALO ALTO, CA--(Marketwire - Feb 7, 2013) - HP (NYSE: HPQ) today announced that HP Service Manager 9.3 has received 11 gold-level endorsements granted by the global accreditation body APM Group on ...

Every now and then, there's discussion about the differences and similarities between service oriented architecture and Agile development methodologies. Intuitively, they seem to have the same modus ...

With smart IT Service Management and Operations Management tools behind them, IT can become an unstoppable force for unstoppable business. This is according to Subhashree Veeraraghavan, product ...

Enterprise IT managers expect to deploy more automation technologies and adopt best practice frameworks in an effort to better keep virtualization, service-oriented architecture and Web 2.0 ...