The IT service and support industry is evolving, with IT service management and customer support converging like never before. Today at Service Management World, HDI, the most trusted authority in ...

Advancements in service management platforms have grown rapidly in the past several years, and higher education IT teams now use a variety of tools that meet their needs, from homegrown solutions to ...

SAN MATEO, Calif. - Freshworks Inc. (NASDAQ:FRSH) announced Wednesday that its Freshservice for Business Teams product is now available as a standalone solution, no longer requiring an existing IT ...

Managing and addressing employee performance doesn't need to be a lengthy or complicated procedure, and is another area where technology and AI can smooth out the kinks. Nearly all HR and benefit ...

In today’s fast-paced world, maintaining a healthy weight is more important than ever. With countless diets, supplements, and fitness programs available, it can be overwhelming to find a solution that ...

This site displays a prototype of a “Web 2.0” version of the daily Federal Register. It is not an official legal edition of the Federal Register, and does not replace the official print version or the ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...