For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

We’ve become so reliant on our computers that a virus or error message makes the average user queasy. So, it’s not surprising to learn that an estimated 3.3 ...

Truecaller has been a known name in the app market globally — thanks to its eponymous caller-identification service. Its active user base these days numbers 338 million, but it could be bigger: A lack ...

A phony tech support company is scamming Coloradans under the caller ID alias "Colorado State Gov't." Colorado Attorney General Cynthia Coffman warned Coloradans to be on the lookout for phone calls ...

More US carriers are taking steps to prevent junk calls from reaching your phone. T-Mobile has launched a Caller Verified system that uses new standards (SHAKEN and STIR) to fight caller ID spoofing ...

TechJutsu, a cybersecurity company focused on practical identity and access solutions, has developed Caller Verify, a tool designed to replace traditional caller verification methods in call centres ...