Response from reader to previous question: more advice for 'Painted Over.' After receiving the wrong cookie order, a customer ...

Dear Eric: My closest friend of many years has recently revealed the sad news that she has terminal cancer. She is one of ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

In a post shared to social media, the restaurant announced it will move to takeout and delivery only from a limited menu.

After Airbnb banned Kevin Donovan for life, he tried to find out why. But Airbnb won’t tell him. Will it tell this consumer ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...