Response from reader to previous question: more advice for 'Painted Over.' After receiving the wrong cookie order, a customer ...
Dear Eric: My closest friend of many years has recently revealed the sad news that she has terminal cancer. She is one of ...
“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...
Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...
A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.
The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...
Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...
But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...
I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.
In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.
In a post shared to social media, the restaurant announced it will move to takeout and delivery only from a limited menu.
After Airbnb banned Kevin Donovan for life, he tried to find out why. But Airbnb won’t tell him. Will it tell this consumer ...