The consumer champion’s analysis of the Financial Conduct Authority’s (FCA) latest general insurance value measures has found that three firms - esure, Lloyds Banking and Rentokil - each have claims ...
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How Company Culture Helps During Difficult Times
How Company Culture Helps During Difficult Times When crisis strikes, a strong company culture can become the difference ...
When a bank's customer dies, a patchwork of rules and regulations that vary by jurisdiction creates a potential nightmare for survivors and creditors alike. The industry should converge around ...
Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...
Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...
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Greedy Customer Didn’t Get Her Way, So She Filed A Corporate Complaint That A Cashier Was “Too Nice”
Dealing with difficult customers in retail is immensely difficult when you’re having a bad day, though you think it would be manageable on a good day too? How would you handle a customer who insisted ...
An employee tops a matcha parfait with white bean matcha paste at Matcha Ren inside Serramonte Center in Daly City. Photo by Seeger Gray. Matcha has reached a fever pitch in today’s culinary world, ...
CALVARY CEMETERY. KENTUCKY AND INDIANA ARE LOOKING FOR NEW COMPANY TO HANDLE CUSTOMER SERVICE FOR RIVERLINK. TODAY, THE STATES AGREED TO REPLACE THE CURRENT TOLL SERVICE PROVIDER, ELECTRONIC ...
Sometimes you need to have a difficult conversation with a coworker. Perhaps they did something to upset you, or perhaps they engage in an ongoing behavior that is troublesome. These conversations are ...
Hawaiian Electric Co. has launched a way for customers to streamline their choices for participation in HECO’s rooftop solar energy programs. PC: Screen grab from HECO website Hawaiian Electric is ...
Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...
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