The IT service and support industry is evolving, with IT service management and customer support converging like never before. Today at Service Management World, HDI, the most trusted authority in ...

AIOps applies machine learning and analytics to operations data so teams can see issues sooner, find causes faster and fix ...

Suddenly, conversations shift. Instead of debating utilization targets, leaders and teams are discussing margin health, ...

The strategic language and financial leeway of SMBs may differ from that of an enterprise, but they also struggle with ...

The AI discussion is shifting from abstract potential to practical skills, data expectations, and real-world safeguards.

Boring, also called internal turning, is used to increase the inside diameter of a hole. The original hole is made with a drill, or it may be a cored hole in a casting. Boring achieves three things: ...

Expanded facility increases production capacity and strengthens tool control capabilities for defense and industrial maintenance partners. The new facility positions us to continue building innovative ...

We list the best software asset management (SAM) tools, to make it simple and easy to better organize and control your software licenses and your spend on them. Software is a vital part of every ...

Professor Martin A. Lariviere joined the faculty at the Kellogg School of Management in 2000. Professor Lariviere's research has focused on applying economic analysis to operations management problems ...

Maria Ibanez is an Associate Professor of Operations Management at the Kellogg School of Management at Northwestern University. She received her doctorate in Technology and Operations Management from ...