Last week we described the confusing world of management frameworks and concluded that the two big approaches are TMN if you are running a carrier network and ITIL if you are running an enterprise ...

Network management is a complex topic. In today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. The role of the ...

The effective management of IT requires a finely balanced blend of theory and practice. Theory helps us understand how things work, see patterns and ask the right questions. And practice helps us ...

Survey and research data show more companies depending on automation technology to complete data center tasks in line with best practices such as ITIL. Enterprise IT managers expect to deploy more ...

Carla Tardi is a technical editor and digital content producer with 25+ years of experience at top-tier investment banks and money-management firms. David Kindness is a Certified Public Accountant ...