BMC service desk solutions including BMC Helix ITSM and BMC Helix Remedyforce go beyond the help desk to deliver a wide range of business services.

With the acquisition of Magic Solutions in 2004 and Remedy assets from Peregrine Systems in 2002, BMC Software has assembled a suite of tools allowing it to market help desk/customer service …

The steps involved in performing the basic processes, such as creating tickets, viewing related items such as tickets, assets, or knowledge articles, and updating profile information, are reduced when …

The company uses BMC Magic Service Desk Suite to route and resolve incidents more quickly, manage the IT asset lifecycle, and provide in-depth reporting, thus saving money and improving customer …

The Magic Service Desk CRM software is an ideal fit for medium to large enterprises in a variety of industries, such as IT, customer service, and facilities management.

In 2017, BMC ended support for Service Desk Express, formerly known as Magic Solutions. We recommend upgrading to one of our current IT service management (ITSM) solutions.

BMC Service Desk Express Suite (formerly Magic Service Desk Suite), the foundation of BMC IT Service Support for the Midsized Business, enables you to easily customize workflow to meet the …

Find answers to the most frequently asked questions about Remedy Service Desk. Can’t find what you need? Find the answer or join the discussion on a related topic. Search for articles to your technical …

Deliver intelligent self-service to help employees quickly solve problems independently instead of submitting an incident or request. Enable users to converse with an intelligent agentic service bot …

Support for Remedy Service Desk Application including documentation, downloads, answered questions, knowledge articles, training and more.